If you’re reading this, you’re probably feeling let down, anxious, or even angry after a Botox treatment that didn’t go as planned. You’re not alone—Botox is one of the most complained-about cosmetic procedures in the UK, and it’s perfectly reasonable to expect safe, natural-looking results. When things go wrong, you deserve a clear path to resolution.

Most Common Issues with Botox The top complaints include:

• Asymmetry (one eyebrow higher than the other, uneven smile)

• “Frozen” or unnatural look (limited facial movement)

• Drooping eyelids (ptosis) after treatment

• Ineffectiveness (no visible change)

• Headaches or flu-like symptoms

These problems can happen for several reasons: poor injection technique, incorrect dosage, or even counterfeit products. Sometimes, it’s simply a lack of skill or experience.

When You Might Have Grounds for a Complaint You have grounds to complain if:

• The result is very different from what was discussed or promised

• You experience side effects that weren’t explained or are severe

• The practitioner used unlicensed products or lacked proper training

• The treatment was not performed with reasonable care and skill

What to Do First: Speak to Your Practitioner Start by contacting the person who performed your Botox. Be calm but direct. Explain what went wrong and ask if they can offer a redo (repeat performance) or a refund. Many practitioners will want to resolve the issue quickly to protect their reputation.

What to Include in Your Complaint When making a formal complaint, include:

• Your full name and contact details

• Date and location of treatment

• Practitioner’s name and qualifications (if known)

• Description of the problem (with photos if possible)

• Details of any symptoms or side effects

• What you want: refund, re-treatment, or other resolution
  
  

Sample Complaint Letter/Template

Dear [Practitioner/Clinic Name],

I am writing to raise a complaint regarding my Botox treatment on [date]. Since the procedure, I have experienced [describe issue: e.g., asymmetry, drooping eyelid, lack of effect]. I was expecting [describe expected result], but unfortunately, the outcome has caused me distress and inconvenience.

I would appreciate a refund or a repeat treatment to correct the issue. Please let me know how you intend to resolve this matter. I have attached photos for reference.

I look forward to your prompt response.

Yours sincerely,
[Your Name]

What If You’re Not Satisfied: Next Steps If the practitioner refuses to help, you can escalate your complaint:

• Contact the clinic’s management or customer service

• Report to professional bodies (if the practitioner is registered)

• Consider a small claims action for the cost of the treatment

• If you suspect unsafe practice, report to the local authority or Health and Safety Executive
  
  
  

Tips for Protecting Yourself in Future Treatments

• Always check the practitioner’s credentials and experience

• Ask what product will be used and where it’s sourced from

• Make sure you understand the risks and aftercare

• Don’t be afraid to walk away if you feel uncomfortable

Ready for instant answers and real support?

If you’re feeling anxious, confused, or just need someone to listen, Caira is here for you—day or night. Upload your emails, screenshots, clinic brochures, T&Cs, or even photos of your treatment, and Caira will read them and give you clear, practical answers in seconds. She’s your superpower for making sense of it all, helping you feel more confident and less alone.

Caira is private, secure, and never shares your information. Available 24/7 on any device, it’s just £15/month with a 14-day free trial (no card needed). Join now and see how much lighter things can feel—one question at a time.

If you need more detail, our Chemical Peel Complaint Template Letter for Refund or Re-Treatment may help.

You might also find Fat Dissolving Injection Complaint Template Letter for Refund or Re-Treatment useful.

For related issues, see Vitamin Infusion (IV Drip) Complaint Template Letter for Refund or Re-Treatment.

Disclaimer: This article is for informational purposes only and does not constitute legal, financial, or tax advice. Outcomes in divorce and pension matters may vary depending on individual circumstances and the evidence submitted to the court. Always consider seeking professional support for your specific situation.