Chemical Peel Complaint Template Letter for Refund or Re-Treatment

Dear [Practitioner/Clinic Name],

I am writing to complain about my chemical peel treatment on [date]. Since the procedure, I have experienced [describe issue: e.g., burns, scarring, changes in skin colour, infection, excessive redness]. The results have caused me distress and are not what I expected.

I am requesting a refund or a repeat treatment to correct the problem. Please let me know how you will resolve this. Photos are attached for reference.

I look forward to your prompt response.

Yours sincerely,
[Your Name]

Chemical Peels: When Results Go Wrong

Chemical peels promise brighter, clearer skin, but for some, the outcome is anything but. If you’re searching for a template letter to request a refund or redo, you might be feeling upset, embarrassed, or even worried about lasting damage.

Frequent Problems After Chemical Peels

• Burns or blisters, especially if the peel was too strong or left on too long

• Scarring, which can be permanent

• Hyperpigmentation or hypopigmentation (patches of darker or lighter skin)

• Infection, often due to poor aftercare or hygiene

• Prolonged redness and peeling beyond what was explained

These complications are more likely when the practitioner doesn’t assess your skin properly or uses products unsuitable for your skin type.

When Is a Complaint Justified?

You have every right to complain if:

• The results are very different from what was discussed or promised

• You experience severe side effects or complications

• The practitioner used an inappropriate peel for your skin type

• Hygiene standards were poor or aftercare advice was lacking

How to Raise Your Concerns

Send your template letter promptly, including photos and a clear description of your symptoms. Be honest about the impact on your confidence and daily life. Most clinics will want to resolve things, whether that’s a refund, a redo, or another solution.

What to Include in Your Template Letter

• Your name and contact details

• Date and location of treatment

• Practitioner’s name and qualifications (if known)

• Description of the problem (attach photos if possible)

• Details of any symptoms or side effects

• What you want: refund, re-treatment, or other resolution

If You’re Not Satisfied

If you don’t get a helpful response:

• Escalate to the clinic’s management or customer service

• Report to professional bodies if the practitioner is registered

• Consider a small claims action for the cost of the treatment

• If you suspect unsafe practice, report to the local authority or Health and Safety Executive

How to Avoid Problems in Future

• Ask for a thorough skin assessment before any peel

• Check the practitioner’s experience and training

• Make sure you understand the risks and aftercare

• Don’t be afraid to walk away if you feel uneasy
  
  

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