Dear [Practitioner/Clinic Name],

I am writing to complain about my microneedling treatment on [date]. Since the procedure, I have experienced [describe issue: e.g., infection, scarring, pigmentation changes, allergic reaction]. The results have caused me distress and are not what I expected.

I am requesting a refund or a repeat treatment to correct the problem. Please let me know how you will resolve this. Photos are attached for reference.

I look forward to your prompt response.

Yours sincerely,
[Your Name]

Microneedling: When Promises Fall Short

Microneedling is often marketed as a miracle for smoother, brighter skin. But for many, the experience is far from magical. If you’re searching for a template letter to help you get a refund or a redo, it’s likely you’re feeling frustrated, let down, or even worried about your skin’s health.

What Goes Wrong Most Often?

• Infection, especially if equipment wasn’t properly sterilised

• Scarring, sometimes permanent, if the treatment was too aggressive

• Post-inflammatory hyperpigmentation, particularly for darker skin tones

• Allergic reactions to products applied after the procedure

These issues can leave you feeling self-conscious and anxious, especially if you weren’t warned about the risks or if aftercare advice was lacking.

Do You Have Grounds for a Complaint?

You’re entitled to raise a complaint if:

• The results are very different from what was discussed or promised

• You experience severe side effects or complications

• Hygiene standards were poor or equipment wasn’t sterile

• The practitioner lacked proper training or didn’t explain risks
  
  

How to Approach Your Practitioner

It’s best to act quickly. Send your template letter, including photos and a clear description of your symptoms. Be honest about how the experience has affected you—emotionally and physically. Most reputable clinics will want to resolve things, whether that’s a refund, a redo, or another solution.

What Details Should You Include?

• Your name and contact details

• Date and location of treatment

• Practitioner’s name and qualifications (if known)

• Description of the problem (attach photos if possible)

• Details of any symptoms or side effects

• What you want: refund, re-treatment, or other resolution
  
  
  
  

If You’re Still Not Satisfied

If you don’t get a helpful response:

• Escalate to the clinic’s management or customer service

• Report to professional bodies if the practitioner is registered

• Consider a small claims action for the cost of the treatment

• If you suspect unsafe practice, report to the local authority or Health and Safety Executive

Looking Ahead: Protecting Your Skin

• Always check hygiene standards and ask about sterilisation

• Make sure you understand the risks, especially if you have sensitive or darker skin

• Ask for aftercare instructions in writing

• Don’t be afraid to walk away if you feel uneasy
  
  

Ready for instant answers and real support?

If you’re feeling anxious, confused, or just need someone to listen, Caira is here for you—day or night. Upload your emails, screenshots, clinic brochures, T&Cs, or even photos of your treatment, and Caira will read them and give you clear, practical answers in seconds. She’s your superpower for making sense of it all, helping you feel more confident and less alone.

Caira is private, secure, and never shares your information. Available 24/7 on any device, it’s just £15/month with a 14-day free trial (no card needed). Join now and see how much lighter things can feel—one question at a time.

If you need more detail, our Botox Complaint Template for Refund or Re-Treatment may help.

You might also find Chemical Peel Complaint Template Letter for Refund or Re-Treatment useful.

For related issues, see Laser and IPL Treatment Complaint Template Letter for Refund or Re-Treatment.

Disclaimer: This article is for informational purposes only and does not constitute legal, financial, or tax advice. Outcomes in divorce and pension matters may vary depending on individual circumstances and the evidence submitted to the court. Always consider seeking professional support for your specific situation.