Dear [Practitioner/Clinic Name],

I am writing to complain about my recent laser/IPL treatment on [date]. Since the procedure, I have experienced [describe issue: e.g., burns, scarring, pigmentation changes, ineffectiveness]. The results are not what I expected and have caused me distress.

I am requesting a refund or a repeat treatment to correct the problem. Please let me know how you will resolve this. Photos are attached for reference.

I look forward to your prompt response.

Yours sincerely,
[Your Name]

Why Laser and IPL Treatment Complaints Are So Common

Laser and IPL treatments are marketed as quick fixes for hair removal, skin rejuvenation, and pigmentation issues. But for many, the reality is disappointment, pain, or even lasting damage. If you’re searching for a template letter to help you get a refund or a redo, you’re not alone—complaints about these treatments are on the rise in the UK.

Most Common Issues with Laser and IPL Treatments

• Burns, ranging from mild redness to severe blistering and permanent scarring

• Hyperpigmentation or hypopigmentation (patches of darker or lighter skin)

• Permanent scarring

• Ineffectiveness (hair regrows, skin issues remain)

• Unexpected pain or discomfort

These problems often happen when powerful devices are used by someone with minimal training, or when the settings aren’t properly adjusted for your skin type.

When You Have Grounds for a Complaint

You have grounds to use a template letter for complaint if:

• The outcome is very different from what was discussed or promised

• You experience severe side effects or complications

• The practitioner used unapproved equipment or lacked proper skill

• The treatment was not performed with reasonable care

First Steps: Contacting Your Practitioner

Send your template letter to the practitioner or clinic. Be clear and polite, explaining what went wrong and what you want—refund or re-treatment. Most clinics will want to resolve the issue quickly.

What to Include in Your Template Letter

• Your name and contact details

• Date and location of treatment

• Practitioner’s name and qualifications (if known)

• Description of the problem (attach photos if possible)

• Details of any symptoms or side effects

• What you want: refund, re-treatment, or other resolution
  
  

What If You’re Not Satisfied: Escalating Your Complaint

If your template letter doesn’t get results:

• Contact the clinic’s management or customer service

• Report to professional bodies if the practitioner is registered

• Consider a small claims action for the cost of the treatment

• If you suspect unsafe practice, report to the local authority or Health and Safety Executive
  
  

How to Protect Yourself in Future Treatments

• Check the practitioner’s credentials and experience

• Ask about the type of device used and its safety record

• Make sure you understand the risks and aftercare

• Don’t be afraid to walk away if you feel uncomfortable

Ready for instant answers and real support?

If you’re feeling anxious, confused, or just need someone to listen, Caira is here for you—day or night. Upload your emails, screenshots, clinic brochures, T&Cs, or even photos of your treatment, and Caira will read them and give you clear, practical answers in seconds. She’s your superpower for making sense of it all, helping you feel more confident and less alone.

Caira is private, secure, and never shares your information. Available 24/7 on any device, it’s just £15/month with a 14-day free trial (no card needed). Join now and see how much lighter things can feel—one question at a time.

If you need more detail, our Botox Complaint Template for Refund or Re-Treatment may help.

You might also find Chemical Peel Complaint Template Letter for Refund or Re-Treatment useful.

For related issues, see Microneedling Complaint Template Letter for Refund or Re-Treatment.

Disclaimer: This article is for informational purposes only and does not constitute legal, financial, or tax advice. Outcomes in divorce and pension matters may vary depending on individual circumstances and the evidence submitted to the court. Always consider seeking professional support for your specific situation.