Dear [Practitioner/Clinic Name],

I am writing to raise a complaint about my thread lift procedure on [date]. Since the treatment, I have experienced [describe issue: e.g., visible threads, skin dimpling, pain, infection]. The results are not as expected and have caused me distress.

I am requesting a refund or a repeat treatment to correct the problem. Please let me know how you will resolve this. Photos are attached for reference.

I look forward to your prompt response.

Yours sincerely,
[Your Name]

Why Thread Lift Complaints Are So Common

Thread lifts promise a non-surgical facelift, but many people are left feeling disappointed, anxious, or even alarmed by the results. If you’re searching for a template letter to help you get a refund or a redo, you’re not alone—thread lifts are one of the most complained-about treatments in the UK.

Most Common Issues with Thread Lifts

• Visible or palpable threads under the skin (“cheese-wiring”)

• Skin dimpling, puckering, or irregular texture

• Infection or inflammation at the insertion sites

• Thread migration or breakage, causing loss of lift or asymmetry

• Persistent pain or discomfort

These problems often arise when the procedure is performed by someone lacking experience or proper training.

When You Have Grounds for a Complaint

You have grounds to use a template letter for complaint if:

• The outcome is very different from what was discussed or promised

• You experience severe side effects or complications

• The practitioner used unapproved products or lacked proper skill

• The treatment was not performed with reasonable care
  
  

First Steps: Contacting Your Practitioner

Send your template letter to the practitioner or clinic. Be clear and polite, explaining what went wrong and what you want—refund or re-treatment. Most clinics will want to resolve the issue quickly.

What to Include in Your Template Letter

• Your name and contact details

• Date and location of treatment

• Practitioner’s name and qualifications (if known)

• Description of the problem (attach photos if possible)

• Details of any symptoms or side effects

• What you want: refund, re-treatment, or other resolution
  
  

What If You’re Not Satisfied: Escalating Your Complaint

If your template letter doesn’t get results:

• Contact the clinic’s management or customer service

• Report to professional bodies if the practitioner is registered

• Consider a small claims action for the cost of the treatment

• If you suspect unsafe practice, report to the local authority or Health and Safety Executive
  
  
  
  

How to Protect Yourself in Future Treatments

• Check the practitioner’s credentials and experience

• Ask about the type of threads used and their safety record

• Make sure you understand the risks and aftercare

• Don’t be afraid to walk away if you feel uncomfortable

Ready for instant answers and real support?

If you’re feeling anxious, confused, or just need someone to listen, Caira is here for you—day or night. Upload your emails, screenshots, clinic brochures, T&Cs, or even photos of your treatment, and Caira will read them and give you clear, practical answers in seconds. She’s your superpower for making sense of it all, helping you feel more confident and less alone.

Caira is private, secure, and never shares your information. Available 24/7 on any device, it’s just £15/month with a 14-day free trial (no card needed). Join now and see how much lighter things can feel—one question at a time.

If you need more detail, our Botox Complaint Template for Refund or Re-Treatment may help.

You might also find Lip Filler Complaint Template Letter for Refund or Re-Treatment useful.

For related issues, see Non-Surgical Butt Lift and Breast Filler Complaint Template Letter for Refund or Re-Treatment.

Disclaimer: This article is for informational purposes only and does not constitute legal, financial, or tax advice. Outcomes in divorce and pension matters may vary depending on individual circumstances and the evidence submitted to the court. Always consider seeking professional support for your specific situation.